Children's Health Foundation of Vancouver Island
Jeneece Place House Manager
Description
We have an exciting opportunity at Jeneece Place in Victoria, one of our Home Away from Homes. We are looking for a new House Manager to join our passionate and dedicated team. Reporting to the Associate Director of Programs, the House Manager is responsible for managing the house in accordance with the strategic and operational direction set out by the Foundation. The Manager leads a team of Home Coordinators and ensures that Jeneece Place is an inclusive and welcoming home for families who have children receiving health care in Victoria. This position also ensures the safe and efficient operations of Jeneece Place, in addition to the day-to-day operations, overseeing the grounds and house maintenance and managing small projects.
The Manager participates in broader Foundation team meetings, training, and special initiatives. This position serves as one of the public faces of Children’s Health Foundation of Vancouver Island (CHFVI) and is expected to model the values and vision of the Foundation.
Why join us?
Are you looking for a career where you can make a difference? The work you do with CHFVI will have a direct and positive impact on children and families on Vancouver Island and surrounding Islands. The Foundation believes in providing its employees with a respectful and inspiring workplace, and offers competitive salaries, comprehensive extended health and dental benefits, health spending account, and a pension program.
Responsibilities
House Management
- Provide regular reporting on overall house responsibilities to the Associate Director of Programs.
- Ensure that the house appropriate staples and supplies inventory is maintained.
- Manage overall maintenance and cleaning activities, including completing daily cleaning and laundry during assigned shift.
- Monitor, adapt, and implement annual preventative maintenance plan for the house.
- Follow fire and emergency protocols and conduct regular drills.
- Manage the safety and security of the home including creating and decommissioning key cards, maintaining log of issued/decommissioned cards for each stay.
- Management of all small house related projects.
- Notify Associate Director of Programs of issues that may have broad implications such as critical incidents, community stakeholder relations, and operational issues.
- Responsible for tracking grocery gift cards including usage, balances, and reporting.
- Participate in the development of the annual house budget.
- Manage the expenses and accounts receivables for the house using the Foundation’s approved processes and systems.
Guest Management
- Liaise with referring professionals and the CHF Bear Essentials Program on room bookings and adhere to service/program eligibility guidelines for families.
- Provide guest orientation upon arrival, assign room and guest key(s).
- Promote house rules and policies including adhering to maximum length of stay requirements, and handling issues that arise with guests in a professional manner.
- In consultation with or as directed by the Associate Director of Programs, liaise with community service providers regarding requests for any atypical stay and/or request of additional individual support of guests.
- Ensure the protection and privacy of confidential guest information, including securely storing information/documents.
- Notify the Associate Director of Programs and Human Resources Manager of critical incidents and complete critical incident reports within 24 hours.
- Invoice third parties and follow up on outstanding accounts receivable from families.
- Maintain up to date records in the guest registration system, prepare and submit reports as required.
Team Management and Administration
- In collaboration with the Associate Director of Programs and Human Resources Manager, participate in the recruitment of employees.
- Notify the Associate Director of Programs of employee needs and concerns.
- Ensure all new hires complete the house specific orientation, training, and handbook review.
- Inspire and engage team embers through a positive management style and demonstrate behaviours that promote a culture of caring and responsibility.
- Ensure the protection and privacy of confidential employee information, including securely storing information/documents.
- Hold monthly team meetings, prepare agenda, record meetings, and email recorded meetings to those not in attendance.
- Lead, guide, and supervise employees, creating an environment that fosters growth, development, knowledge sharing, and recognition.
- Complete probationary and annual performance reviews and consult the Associate Director of Programs regarding training and development needs of the team.
- Consult Human Resources on the management of employee performance concerns and any related progressive discipline, up to and including terminations.
- Recommend updates to the handbook to ensure protocols and guidelines meet operational expectations.
- Ensure employee injuries are reported to Human Resources within 24 hours.
- Consult the Associate Director of Programs and the Human Resources Manager regarding any employee requests for accommodation.
- Prepare monthly team schedule and ensure coverage for absences, submit timesheets to payroll services for processing, and notify finance of payroll concerns.
- Work unfilled and emergency shifts as required.
- Support and work collaboratively with the Fund Development team and the in-house Fund Development Coordinator with fundraising efforts and donor stewardship.
- Assist the Volunteer Coordinator with the day-to-day requirements of volunteers supporting the home and act as the primary contact or designate employee as the contact for volunteers during activities at Jeneece Place.
- Maintain a schedule of opportunities to plan ahead for volunteer needs.
Skills and Experience
- Excellent communication skills with a variety of stakeholders (e.g.: families, health care community, volunteers, potential donors, and community programs) with emphasis on communication with the guests and employees.
- Organized and self motivated, respectful and non-judgemental, caring and compassionate with an understanding of boundaries.
- Leadership experience for training and managing a small team of employees and working with volunteers.
- Demonstrate cultural competency, humility, and safety with an understanding of truth and reconciliation.
- Computer literacy sufficient to operate scheduling software and database in addition to internet and email.
- Ability to manage multiple priorities and willingness to undertake any job required in the day to day running of a small guest accommodation environment.
- Knowledge of fund development principles or previous fundraising experience is an asset.
Qualifications and Education
- High school graduate and/or some college or university program in social work, child and youth work, tourism and hospitality, or other health related discipline is desired.
- A minimum of 5 years of relevant work experience in social work, child and youth work, tourism and hospitality, or related field.
- A minimum of one year work experience in a supervisory role.
- Level 1 First Aid is an asset.
Working Conditions
- 7.5 hour workday / 37.5 hour work week, plus paid half hour meal break.
- Ability to lift up to 20 lbs and frequent standing and walking.
- Evening and weekend work required at times to cover shifts, train staff or for other activities.
- Valid Class 5 driver’s licence and access to a vehicle required to travel to occasional meetings, events, or presentations.
Compensation
$61,438.00 - $76,685.00 per year